Our cancellation polity depends from what rate type you booked:

FLEXIBLE RATE: a credit card or the payment of the first night is required at the moment of the booking. In case of cancellation up to 7 days before the arrival date the cancellation is free of charge if nothing has been prepaid. Otherwise, there is the possibility to convert the paid deposit into a voucher for another direct reservation by December 31 st of the same year. In case of cancellation within 7 days prior to arrival day, the cost of the first night will be charged as fee.

EARLY BOOKING RATE – an advance payment of 30% of the total amount-stay is required on the booking date. In case of cancellation up to 7 days before the arrival date, the cancellation is free of charge; the deposit already paid will not be lost but converted into a voucher of the same amount, which can be used for a future direct reservation by December 31st of the same year. In case of cancellation within 7 days prior to arrival date, the total amount of the deposit will be charged as fee.

NON-REFUNDABLE RATE – the total amount of the stay must be prepaid upon booking confirmation; the reservation cannot be amended; it is non-refundable and non-transferable.

ACCOMMODATION SHORTENINGS – shortening a stay beyond the terms of free cancellation of the reservation, before the arrival date, leads to a penalty equal to one night.

EARLY DEPARTURE – the full amount as per your initial booking reservation will be charged excluding the meals you have not consumed. Should the Guest leave the Hotel prior departure (with exception of cases of documented force majeure) the Hotel can charge the full amount of the stay (except for cases of fault attributable to the Hotel).

NO-SHOW – in case of late arrival the Hotel must be informed as soon as possible by the Guest, otherwise the room will be kept booked until 07:30 of the following morning; after that time, the Hotel is free to cancel the reservation and charge the night as no-show fee.

Thanks to Allianz Booking Protection and Allianz Protection Plus, we offer the possibility to insure the deposit for the stay or the entire stay. By entering the required data in the form at the link below, you can download the .pdf file with all the details. Warning: the insurance must be taken out within 24 hours from the booking confirmation of the holiday.

Check-in: the key handover is from 14.00 to 22.30. Upon check-in, guests are required to show the ID card or the passport of all the people staying in the room, (babies included). However, you can come to the reception desk from 09.00, check in and use all the Hotel services while you wait that your room will be ready.

Check-out: from 7.30 to 10.00. On the departure day you can ask to the reception staff the possibility of a late check-out for a fee subject to availability.

If you would like to leave before the check-out time, you can settle your bill at the reception desk on the evening before, by 22.30.

Complaints about the state of the room and its furniture and equipment found at the moment of the arrival, are accepted by the Hotel if made promptly at the reception.

In case of a not immediate communication, the Hotel is unable to attribute the status of the room to its actual responsible.

The Guests must have respect for the room and for its furniture. Any damaged or stolen items must be reimbursed by the Guest. The Guests must pay for damages or theft.

It is forbidden to give hospitality to more people (both adults and children) than allowed by the total number of Guests indicated on the booking confirmation. In this regard, children are considered as adults.

The tourist tax is not included, the rate is Euro 2,50 per day per person. It must be paid at the hotel. Children until the age of 11,99 do not pay tourist tax.

Small pets are allowed (maximum 10 kg) only in Comfort room, Superior and Family. The cost per day for your pet is Euro 15,00. Pets are not allowed in the breakfast area and in the pool area. At the Levante Beach, pets are allowed only on the “Bau Beach”, an equipped area located after the sector L9 (area not managed by the Hotel).

DUILIO RESTAURANT – Duilio Restaurant with à la carte menu is open for dinner every day; on holidays and on Sundays also for lunch. Reservation is recommended. Lunch opening hours: from 12:00 to 14:30 (last admission). Dinner opening hours: from 19:00 to 22:00 (last admission).

AQA BAR – open all day until midnight for drinks, snacks and sandwiches; light lunch à la carte is served from 12:00 to 14:30 (last admission).

BED & BREAKFAST – continental buffet breakfast is served from 07:00 to 11:00 in the dining room of the Duilio Restaurant.

HALF BOARD – can be booked for stays of minimum 3 consecutive nights and it includes: breakfast in the dining room of the Duilio Restaurant and 2-course dinner + dessert (drinks not included) at the Duilio Restaurant. The supplement is of Euro 36,00 per night per person. Dinner opening hours: from 19:00 to 22:00 (last admission). Meals are not transferable and they do not provide a refund in case the Guest does not eat a meal.

FULL BOARD – can be booked for stays of minimum 3 consecutive nights and it includes: breakfast in the dining room of the Duilio Restaurant, 1-course light lunch + dessert (drinks not included) at the AQA Bar and 2-course dinner + dessert (drinks not included) at the Duilio Restaurant. The supplement is of Euro 58,00 per night per person. Light lunch opening hours: from 12:00 to 14:30 (last admission). Dinner opening hours: from 19:00 to 22:00 (last admission). Meals are not transferable and they do not provide a refund in case the Guest does not eat a meal.

Our outdoor unheated pool and solarium have free access. If you wish for a more intimate and reserved atmosphere, you can enjoy the “adults only” area, bordered by a small artificial beach with pool view.

The Wellness Area, accessible only for adults, features a Finnish sauna, a Turkish bath, a sensory shower, a heated pool and a relax area.

It’s open every day from 9 am to 10 pm. The access is free if you book directly with us (in our website, per telephone or per email).

For all other types of booking (through Online Travel Agencies, Tour Operators, etc.) the entrance to the Wellness Area has an additional cost of Euro 15,00 per person each entry (bathrobe and slippers are provided).

The beach service is guaranteed by the local beach consortium from mid-May to mid-September.

Only for our guest that book directly with us (through our website, by email or by phone), we offer for free the beach service (1 umbrella and 2 sunbeds per room) from the date of arrival to the day before departure, at Levante Beach (sector L1, 600 meters from the Hotel).

Guest that book with travel agency or with Booking.com/Expedia, the beach service is not in included.

The request for a beach place must be made at the Hotel reception desk.

Subject to availability and upon payment of a supplement, extra beach places can be requested at the Hotel reception desk. Requests for additional chairs or sunbeds are managed by the lifeguard of the beach sector the Hotel belongs to.

The beach places, that to the Hotel sector belongs, provide the opportunity to use the exclusive safe service for which a deposit of Euro 10,00 per bracelet and beach place is required.

To reach the beach, the Hotel Beach Shuttle Service is available free of charge. The service is guaranteed from mid-May to mid-September at set times which are shown at the reception desk.

AQA Palace Hotel takes no responsibility for forgotten or lost items and cannot guarantee that items will be found.

In case the item cannot be attributed to the corresponding owner, it will be stored for an appropriate period of time (up to three months maximum).

The Hotel uses the service “LHost” for the claim and shipment of forgotten items.

Start the practice at the following LINK.